Privacy Policy

1.0 Data Collection Overview

SYND Intelligence Terminal LLC ("SYND", "we", "us") is committed to protecting your privacy. This policy outlines what data we collect, why we collect it, how it is used, and your rights regarding that data. We collect only what is necessary to operate and improve the terminal. We do not sell your personal data to third parties.

2.0 Information We Collect

• Email Address: Collected when you join the beta waitlist or create an account. Used for access authentication, product updates, and critical system alerts. You may opt out of marketing communications at any time.
• Terminal Telemetry: Anonymized, aggregated data regarding feature usage — such as how frequently the SYND Prism or Deal Grader is invoked. This data cannot be used to identify individual users and is used solely to improve the platform.
• Portfolio Data (The Vault): Any asset cost-basis, inventory, or P&L data you enter into The Vault is stored securely and used only to generate your personal readouts. This data is never shared with or sold to third parties.
• Session Data: We use temporary session tokens to maintain your terminal session. These expire upon logout or after a period of inactivity.
• Payment Information: Billing is processed through third-party payment providers. SYND does not store full card numbers or sensitive payment credentials on its servers.

3.0 Cookies & Tracking

We use the following tracking technologies:

• Google Analytics 4 (GA4): We use GA4 to monitor site traffic, session duration, and user flow through the terminal. IP addresses are anonymized. You can opt out of GA4 tracking by using the Google Analytics Opt-out Browser Add-on.
• Vercel Analytics: We use Vercel's built-in analytics for performance monitoring and Core Web Vitals reporting. This data is aggregated and not tied to individual identities.
• Essential Cookies: Required for the terminal to function correctly — including authentication state and session management. These cannot be disabled.

We do not use advertising cookies, retargeting pixels, or third-party behavioral tracking networks.

4.0 Third-Party Services

The SYND Terminal integrates with the following third-party services, each governed by their own privacy policies:

• Supabase: Used as our backend database for waitlist registrations and vendor storefront data. Data is stored on Supabase's secure infrastructure.
• Google Analytics: Web analytics. Google Privacy Policy
• Vercel: Hosting and CDN infrastructure. Vercel Privacy Policy

5.0 Financial Privacy

Your portfolio data within "The Vault" is encrypted at rest and in transit. SYND calculates your personal P&L and ROI readouts locally within your session. We do not broadcast, sell, or share user-specific portfolio data with third-party market makers, data brokers, or advertisers under any circumstances.

6.0 Data Retention

We retain your data for as long as your account is active or as needed to provide terminal services. Specifically:

• Waitlist email addresses: Retained until you request removal or until the waitlist program concludes.
• Account data: Retained for the duration of your subscription plus 90 days after cancellation, to allow for reactivation.
• Analytics data: Aggregated GA4 and Vercel data is retained per each provider's standard retention schedules (26 months for GA4 by default).
• Vault data: Deleted within 30 days of account closure upon written request.

7.0 Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Request your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing emails at any time via the link in any email we send.

To exercise any of these rights, contact us at support@synd.pro. We will respond within 30 days.

8.0 Security Protocol

All data transmissions between your device and SYND servers are secured using TLS/SSL encryption. Our backend infrastructure is hosted on Supabase and Vercel, both of which maintain SOC 2 compliance and enterprise-grade security practices. As we transition into Phase 2 (The Reserve), additional multi-factor authentication protocols will be required for Vault access.

9.0 Contact

For privacy-related inquiries, data requests, or concerns, contact our data team at support@synd.pro. We are committed to resolving all privacy concerns promptly and transparently.