/ Support · FAQ
Answers, not tickets.
The questions we get the most, the answers we'd give over coffee. If you don't see yours here, the uplink at the bottom is staffed by humans.
The SYND Prism is an algorithmic health score that evaluates five core market vectors: Liquidity, Volatility, Floor Strength, Spread, and Momentum. It translates noisy market signals into a single readable rating that helps you size up a card without staring at five different charts.
Beta access rolls out in waves, ordered by waitlist position and early Vault activity. Drop your email on the waitlist page — we'll send a TestFlight or Play Internal invite when your wave opens.
Yes. All cost-basis and inventory data in your Vault is encrypted at rest and in transit. SYND computes your personal P&L locally within your session — we don't broadcast collection details to the global feed, and we don't sell user-specific portfolio data. Full detail on the privacy page.
Pokemon TCG is the primary surface at launch. Magic: The Gathering, Weiss Schwarz, and other major TCGs are scheduled for a Phase 3 rollout. Sealed product (ETBs, booster boxes, premium collections) and graded slabs (PSA / BGS / CGC) are tracked alongside singles.
There's a free tier with the core Vault and Trade Desk. SYND Pro unlocks unlimited Vault lines, the full Terminal signal suite (Deal Grader, Forecast, Fear & Greed, pop data), and vendor storefront tooling. See pricing for the current monthly and annual rates — founding-member pricing is locked for waitlist members.
Yes. Monthly plans cancel before the next billing cycle with no penalty. Annual plans get a 7-day refund window from the billing date and then run to the end of the term. Full terms on the Terms of Service page.
Still need a human?
Outage, billing question, or something the FAQ doesn't cover — drop us a line and you'll hear back within one business day.
Email support@synd.pro